Refund Policy

At xanurepticlo, we stand behind our budget prioritization services. Refunds are available under specific circumstances to ensure fair treatment for all our Australian clients. Your eligibility depends on several factors that we evaluate carefully.

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:

Different payment methods have varying processing times for refunds. We work with Australian banks and international payment processors to ensure smooth transactions.

Credit Cards: Visa, Mastercard, and American Express refunds typically process within 5-7 business days. Your bank may take an additional 1-3 business days to reflect the credit on your account statement.

PayPal: PayPal refunds are usually instant once processed from our end. You'll receive immediate notification in your PayPal account, and funds become available within 24 hours.

Bank Transfers: Direct bank transfer refunds take 3-5 business days for Australian accounts. International transfers may require up to 10 business days depending on your bank's processing policies.

We understand that sometimes unique situations arise that don't fit standard refund criteria. In cases of financial hardship, medical emergencies, or other exceptional circumstances, we review requests on a case-by-case basis.

For annual subscriptions where circumstances change significantly during the subscription period, we may offer partial refunds or account credits as alternative solutions. Student discounts and promotional pricing may have different refund terms that will be clearly communicated at the time of purchase.

If you're experiencing technical difficulties that prevent proper use of our services, please contact support first. Many issues can be resolved quickly without needing a refund, and we're committed to ensuring you get the full value from your xanurepticlo subscription.